FREE
QUOTE

FREE<br/> QUOTE

Blog
11/10/2018 Emailing

An email has become a means of excellence to conquer or revive a customer quickly and cheaply. But it's not enough for the email to arrive in your target's inbox. You must also make sure that it would be opened and that the content is either convincing. So the real question is how to write a perfe...

Customer knowledge consists on collecting data to better understand them, better identify them, but also better serve them and anticipate their expectations. Consumers are more and more demanding, critical and no longer waiting for us to communicate with them but instead wish to be heard. What inte...

17/04/2018 Various

How to exploit 100 % of the customer feedback? The preliminary question that should be asked at the beginning is the following : Should we collect 100 % of Feedback? In fact, interviewing a customer sample allows us to know customer perception in general after extrapolating the results. However, th...

30/01/2018 Various

For a very long time the brands have said and declared that the customer is considered as a king. Today with multichannel services we are going much further, according to some experts, the client is an omnipotent God. Obviously with a phone and with a computer the customer can interact with brands a...

11/01/2018 Various

The web is humanizing, the world exchanging information at a crazy speed, and the opportunities for developing its business on a large scale, especially since the arrival of social networks. Also, with 2 billion active users worldwide and a turnover of more than $ 27 billion in 2017, Facebook has e...

Why outsource?   The answer is finally quite simple and has five main points: Positive budgetary impact The management of non-strategic activities to allow the internal to focus on key projects The use of specialists on topics where the company is not expert Outsourcing constraints Bet...

A successful sales agent on the phone is a true master in building relationships. Your interlocutor only knows your voice. The level of relationship always determines the factual level - emotion drives information. Therefore, it is necessary to establish a level of positive relationship with the cus...

06/02/2018 Various

A difficult customer is often a customer who does not correspond to us, who does not have the same type of behavior as ourselves. There are more specific types than others. There is the one who takes you a lot of time, the one who always complicates things, the one who calls himself an expert so he ...

30/01/2018 Various

An outsourcing decision is the result of a combination of motivations that place the company in a new management situation. On the one hand, it faces risks of opportunism and a situation of dependence vis-à-vis external suppliers or service providers. On the other hand, learning opportunities...

09/01/2018 Various

PCI DSS (Payment Card Industry Data Security Standard) is a standard that helps entrepreneurs prevent fraud, hacking and other security threats regarding credit card payment. It is in the favor of any company that accepts credit cards to be certified and compliant with PCI DSS standards. In some co...