Business and Services Solutions is the quality inscribed in the mindset of each of its employees as a fundamental element of the daily practice in the business of customer relations, and consequently of the company culture.
It is therefore essential for us, when delivering a call center service to our customers to adopt a continuous improvement approach based on the training and motivation of our staff, the development of our outsourced call center, its results and the relationship with our customers to satisfy them.
It is with this in mind that business and services solutions has chosen to be periodically audited by renown international organizations to attest the reliability of its quality management system.
Please feel free to request our quality policy.
In order to meet the expectations of these customers, Business and Services Solution has been ISO 9001 V2008 certified since March 2014 in externalized customer relationship management.
Business and Services Solutions is certified QC100 TQM Total quality management in 2016 attesting to the reliability of these quality processes.
Our commitment to quality, leadership, technology, innovation and the pursuit of excellence was rewarded in Geneva with the international star for quality award in the Gold category in 2016 at the international BID quality convention.
Business and Services Solution is an example of perseverance in the field of quality.