QUALITY IS NOT A SLOGAN, BUT A REAL COMMITMENT
Business and Services Solutions is the quality inscribed in the mindset of each of its employees as a fundamental element of the daily practice in the business of customer relations, and consequently of the company culture.
It is therefore essential for us, when delivering a call center service to our customers to adopt a continuous improvement approach based on the training and motivation of our staff, the development of our outsourced call center, its results and the relationship with our customers to satisfy them.
It is with this in mind that business and services solutions has chosen to be periodically audited by renown international organizations to attest the reliability of its quality management system.
Please feel free to request our quality policy.
The strategic choice of business and service solution compliance on the GDPR, supported again by the EBRD with the aim of strengthening and unifying data protection for individuals in the European Union, will soon generate also new certification that will strengthen the system
Rich with its deep experience in the general context of customer relationship management multi-channel and related internal and external issues, Business and Services Solution is ISO 9001 V2008 certified since March 2014 and certified on the V2015 since May 2018 in Outsourced Management of multichannel customer relationship.
Supported by the "EBRD" (European Bank for Reconstruction and Development).The Business and Services Solutions quality approach is insured by our ISO 8295-1 compliance which will certainly lead to the certification planned for June 2019.
At Business and Service Solutions, we are inspired by a desire for continuous improvement, hence the implementation of the PCI DSS standard that has come to crown the security and protection of our customers' data.
Business and Services Solutions is compliant to PCI- DSS version 3.2 since April 2018-DSS.
Business and Services Solutions is certified QC100 TQM Total quality management in 2016 attesting to the reliability of these quality processes.
Our commitment to quality, leadership, technology, innovation and the pursuit of excellence was rewarded in Geneva with the international star for quality award in the Gold category in 2016 at the international BID quality convention.
Business and Services Solution is an
example of perseverance in the field of quality.