Certificates Awards and Recognition
One of the main objectives of the company is to guarantee a high level of service quality and maximum customer satisfaction. This implies a constant commitment to the study and development of innovative solutions that can meet and anticipate the needs of customers and users.
Business and Services Solutions is constantly renewing its commitment to delivering the best possible customer experience. Our customer management is centered on values such as courtesy, fairness, impartiality, attention to needs, confidentiality and transparency. As an omnichannel and multilingual contact center, we ensure outstanding customer service across all customer touchpoints and in more than 12 languages.
We invest the time and resources that the customer needs to ensure reliable answers and guarantee total understanding of the contract and commercial offers. These principles allow establishing long-lasting relationships with customers, based on dialogue, collaboration and trust. As a specialist in the customer relationship management field, quality of service, performance and courtesy are fundamental elements of our daily practice and also of our company’s culture. We make sure that all of these values are well inscribed in the mindset of each of your agents and employees.
We strongly believe in quality of service, availability, listening and anticipating the customers’ needs and expectations. By adopting a continuous improvement approach based on the training and motivation of our staff, we managed to build a positive team filled with true family spirit. It is with this in mind, Business and Services Solutions has chosen to be periodically audited by renowned international organizations in order to attest the reliability of its quality management system. Please feel free to request our quality policy.
At Business and Service Solutions, we are guided by the desire to constantly improve our outsourced customer care services and solutions. Hence the implementation of the PCI DSS standard that has come to insure the security and our customers' data protection. Business and Services Solutions is compliant to PCI- DSS version 3.2 since April 2018-DSS.
Business and Services Solutions is certified QC100 TQM Total quality management in 2016 .
Our commitment to quality, our leadership position, our high level technology, our innovative outsourcing solutions and our constant pursuit of excellence were rewarded in Geneva with the international star for quality award in the Gold category in 2016 at the international BID quality convention.
Business and Service Solution is compliant with General Data Protection Regulation (GDPR) by adopting a core commitment to protect the personal data and privacy of EU citizens for transactions that occur within EU member states.
Business and Services Solution earned ISO 9001 V2008 Certification on March 2014 and also its revised version V2015 on May 2018. This certification rewarded our Quality Management Systems and proved that our outsourced Management of multichannel customer relationship is in line with the highest international standards.
Business and Services Solutions quality approach has been rewarded by ISO 8295-1for customer contact centers compliance certification on June 2019.
Quality Is Our Business Plan!