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    TOP SUPPORT 24/7
    MultiCHANNEL
    MultiSERVICES
    MultiLINGUAL
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    Increase your profits
    Improve customer satisfaction
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    Diversity at the heart of our businesses
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    QUALITY
    IS NOT A SLOGAN,
    BUT A REAL
    COMMITMENT

REDUCE YOUR COST

Our outsourced contact center solutions have been designed to boost profit prospects for your business.

SATISFY YOUR CUSTOMERS

Satisfying customers is a major challenge for every business, and it is the goal of every call center that wants to succeed.

SAVE YOUR TIME

Save valuable time and resources for your business, opt for outsourcing your customer relationship and reduce your time management.
WHO WE ARE ?

Specialist in outsourced customer relationship management services


Founded in 2012, Stemmed out of the customer relation professionals initiative. Business & service solutions is a major pioneer in the field of multilingual and multi-channel contact centers in Tunisia.


We support companies in the development of their activities by providing a high level service to their own customers through a wide range of perfectly harmonized delivery adapting their ideology of customer service.


An expert team in the fields of remote customer relationship management, which builds on its history in creating success and acts as a true integrator of high value-added solutions. More than just a contact center provider, BS Solutions supports its clients in the reflection and deployment of their relationship marketing projects focused on four types of solutions.

MULTILINGUAL
SOLUTIONS
Business and services solutions offers its partners outsourced call center services in more than 12 languages.
MULTICHANNEL

INBOUND CALLS

- Customer service
- Technical support
- Standard / Secretariat
- Up sales and Cross sales

OUTBAND CALLS

- Telesales B2B / B2C
- Telephone inquiry
- Lead Generation
- Making appointments

NON-VOICE SERVICES

- E-Mailing
- Chat
- E-Moderation
OUR SERVICES

CUSTOMER SERVICE AND RETENTION

Satisfied customers are not the result of chance; bring an exceptional experience to your customers, perfectly harmonized with their expectations through our outsourced customer relationship platform.

CUSTOMER ACQUISITION

Acquire new customers is not an easy task, maximize your potential business by leveraging our range of services ranging from Telepresence to realization.

TELESECRETARIAT

Dropped calls are synonymous with earnings loss; do not lose any more calls. Increase your availability by relying on our outsourcing solutions for secretarial telephony and hotline calls, management of calendars, etc

BACK-OFFICE / SOCIAL

The success of a brand lies in its mastery of the relationship with customers; this is the DNA of an outstanding customer experience. We have developed the most complete solutions in the field of outsourced multichannel customer relations.

TECHNICAL SUPPORT

The excellence of a brand depends on the ability to offer its internal and external users answers on their technical demands, which is the reason we offer outsourced services.

ONLY STARTUP

A number of customers who is doubled every day followed by solicitations that you can no longer filter, BSS has developed for you a mutualized offer adapted to the small volumes of customer contact at smarts rates.

LAST ARTICLES
CUSTOMERS TESTIMONIALS