Founded in 2012, Stemmed out of the customer relation professionals initiative. Business & service solutions is a major pioneer in the field of multilingual and multi-channel contact centers in Tunisia.
We support companies in the development of their activities by providing a high level service to their own customers through a wide range of perfectly harmonized delivery adapting their ideology of customer service.
An expert team in the fields of remote customer relationship management, which builds on its history in creating success and acts as a true integrator of high value-added solutions. More than just a contact center provider, BS Solutions supports its clients in the reflection and deployment of their relationship marketing projects focused on four types of solutions.
Satisfied customers are not the result of chance; bring an exceptional experience to your customers, perfectly harmonized with their expectations through our outsourced customer relationship platform.
Acquire new customers is not an easy task, maximize your potential business by leveraging our range of services ranging from Telepresence to realization.
Dropped calls are synonymous with earnings loss; do not lose any more calls. Increase your availability by relying on our outsourcing solutions for secretarial telephony and hotline calls, management of calendars, etc
The success of a brand lies in its mastery of the relationship with customers; this is the DNA of an outstanding customer experience. We have developed the most complete solutions in the field of outsourced multichannel customer relations.
The excellence of a brand depends on the ability to offer its internal and external users answers on their technical demands, which is the reason we offer outsourced services.
A number of customers who is doubled every day followed by solicitations that you can no longer filter, BSS has developed for you a mutualized offer adapted to the small volumes of customer contact at smarts rates.
It has been now many years that I permanently work with BS-Solutions, and I have always been satisfied by their global quality services. The project management, the moral qualities of the team especially the managers, the campaign delivery (either in French or in English) and the results have always been efficient.
The efficiency of training and the agents’ capacities to manage the least pleasant situations have really surprised me. This is but an example among many of that I have appreciated as far as the performance of BSS is concerned.
Knowing the experts of the customer relationship management in my previous experiences, I was expecting to work with an outsourcer who has the basic idea of creating more turnovers. Yet, from the project design, BSS team was of a great help trying to come with creative and reactive ideas. We collaborate with BS-Solutions with confidence as a punctual and an added value creator.
Business & Services Solutions has been a major asset to our business. No matter what we throw their way whether it be email support, language support, phone, chat, etc. They make it happen. Our customers that have interacted with Business & Services Solutions representatives have given exceptional Customer Satisfaction ratings regarding their customer support experience. We gladly refer BSS to others in need of such support.