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Who we are ?

Specialist in outsourced customer relationship management services

We support companies in the development of their activities by providing a high level service to their own customers through a wide range of perfectly harmonized delivery adapting their ideology of customer service.

BS Solutions permet aux entreprises de maintenir le lien avec leurs clients sur tous les supports, téléphone, mail, chat, réseaux sociaux et autre et ce dans plusieurs langues : Français, Anglais, Arabe, Espagnol, Italien, Allemand, Norvégien etc.

An expert team in the fields of remote customer relationship management, which builds on its history in creating success and acts as a true integrator of high value-added solutions. More than just a contact center provider, BS Solutions supports its clients in the reflection and deployment of their relationship marketing projects focused on four types of solutions.

Our quality commitments:

MULTICHANNEL

INBOUND CALLS

INBOUND CALLS

  • Customer service
  • Technical support
  • Standard / Secretariat
  • Up sales and Cross sales
OUTBAND CALLS

OUTBAND CALLS

  • Telesales B2B / B2C
  • Telephone inquiry
  • Lead Generation
  • Making appointments
NON-VOICE SERVICES

NON-VOICE SERVICES

  • E-Mailing
  • Chat
  • E-Moderation
Allemagne Espagne France Italie Map

MULTILINGUAL SOLUTIONS

Business and services solutions offers its partners outsourced call center services in more than 12 languages.

Country
+ 15
  • Country
Positions
+ 250
  • Positions
Customer interactions processed / year
+ 6 Millions
  • Customer interactions processed / year
Coverage
24/7
  • Coverage

OUR SERVICES

CUSTOMER SERVICE AND RETENTION

CUSTOMER SERVICE AND RETENTION

Satisfied customers are not the result of chance; bring an exceptional experience to your customers, perfectly harmonized with their expectations through our outsourced customer relationship platform.

CUSTOMER ACQUISITION

CUSTOMER ACQUISITION

Acquire new customers is not an easy task, maximize your potential business by leveraging our range of services ranging from Telepresence to realization.

TELESECRETARIAT

TELESECRETARIAT

Dropped calls are synonymous with earnings loss; do not lose any more calls. Increase your availability by relying on our outsourcing solutions for secretarial telephony and hotline calls, management of calendars, etc

BACK-OFFICE / SOCIAL

BACK-OFFICE / SOCIAL

The success of a brand lies in its mastery of the relationship with customers; this is the DNA of an outstanding customer experience. We have developed the most complete solutions in the field of outsourced multichannel customer relations.

TECHNICAL SUPPORT

TECHNICAL SUPPORT

The excellence of a brand depends on the ability to offer its internal and external users answers on their technical demands, which is the reason we offer outsourced services.

ONLY STARTUP

ONLY STARTUP

A number of customers who is doubled every day followed by solicitations that you can no longer filter, BSS has developed for you a mutualized offer adapted to the small volumes of customer contact at smarts rates.

LAST ARTICLES

An email has become a means of excellence to conquer or revive a customer quickly and cheaply. But it's not enough for the email to arrive in your ta...

Why outsource?   The answer is finally quite simple and has five main points: Positive budgetary impact The management of non-strategic act...

Customer knowledge consists on collecting data to better understand them, better identify them, but also better serve them and anticipate their expect...

CUSTOMERS TESTIMONIALS