BS-Solutions is a worldwide specialist in customer service and customer satisfaction. Our portfolio of services is developed in order to create intelligent and innovative experiences for your customers that ensure loyalty and growth: call offshoring, telemarketing, customer gain, prospecting and project detection, technical support and helpdesk, customer loyalty...
Your customers trust you to protect their data, and the integrity of your business depends on it. Protecting them and your business means working with a call center in Tunisia that is as committed to data security as you are.
Whether you work in retail, finance or technology, we have something for you. As a true outsourcing partner, BS-Solutions actively guide you in your digital agenda management and offer you the opportunity to improve the way you communicate with your customers. Our goal is to give you more time to focus on your business and its prosperity, by offering a multilingual service and multichannel solutions.
By combining your wishes and our long-standing experience in call center customer loyalty in Tunisia, we will together develop a high-level customer experience and help you and your company to progress in your digital journey.
We have multi-channel sales teams specialized in all fields, with a single target: to increase online sales, by offering fast and efficient customer service 24/7.
We are creating a new concept of contact center in Tunisia which combines innovative solutions with humanity, emotion and empathy from our teams.
Our mission is to empower companies to build stronger relationships with their customers by making real connections that build brand value.
Our values are what make us who we are: they shape the way we do business, are fundamental to our corporate culture and lay the solid foundation for what sets us apart from others. Operational excellence at the heart of our Call Center services in Tunisia
Our offshore contact center provides outsourced call center services for companies based in Canada, USA, France, Italy, Spain, Germany, Netherlands, Norway, Turkey, United Kingdom, Russia, UAE, Dubai, Qatar, Kuwait and Saudi Arabia in more than 12 languages: English, French, Arabic, Spanish, Italian, German, Dutch, Chinese, Portuguese, Norwegian, Russian, Turkish, Polish and more.
Our approach to enterprise-wide execution excellence enables us to deliver consistent service levels focused on iterative improvements and ensure you continue to meet and exceed your business goals. We don't have a typical program for our employees; rather we actively engage them in their own experience and encourage a corporate culture of continuous improvement.
We create positive, emotional and nurturing experiences throughout our services that help reinforce, increase and consolidate your customer satisfaction, loyalty and retention.
Customer acquisition is an integral part of sales. Our concrete goal is to transform your potential customers into paying ones! We take care of Hot, Warm and Cold Customer Acquisition campaigns!
Don’t miss any more calls! We implement hotlines and helplines which can be available 24/7/365! With dedicated and well trained customer Service representatives at the other end of the line!
A well-managed customer care service is the DNA of an outstanding customer experience! We implement custom-cut back office and social media support solutions for your business without extra set up fees!
The excellence of a brand depends on the ability to answers their technical demands! Our call center offers Tech Support that can quickly and successfully resolve any technical issues addressed by your customers!
Our multichannel call center provides professional assistance on customer service, tech support, order taking, booking services to help you focus on your core activity and business!
The specialization and multi-channel nature of the Business & Services Solutions platforms make it possible to personalize and optimize each customer interaction as much as possible, both in B2B and B2C, by making it a loyalty and retention tool.
Proximity and efficiency are our tools to meet the expectations of your customers. And so that each communication leads to a satisfied customer, we have chosen a team of professionals specially trained to present you with a range of solutions throughout the customer journey, through multiple channels.
Optimal economic intelligence procedures are applied to each of our interlocutors, seeking excellence in service and integrating the voice of the customer in decision-making
At BS-Solutions, we have developed policies that guarantee an ideal working environment for your business activity, both in terms of productivity and competition.
The key to the success of our company has always been to ensure that all our solutions as a call center are oriented towards guaranteeing customer needs. Stability and flexibility are the principles that have guided our work teams.
We are constantly looking for creative solutions to meet the new needs that our customers set for us: online marketing, Back-office, business intelligence, etc.
We have BI analytical modules, Speech Analytics and Quality Monitoring through which we try to proactively provide our clients with valuable information that helps improve the sale of their services and other business indicators.
We work for the success of our customers and to guarantee it, we have dedicated ourselves to maintaining and improving the already high quality standards that characterize us, accompanying brands in each of the key moments of interaction with their users to meet their needs and achieve a satisfying and common experience across all contact points. The digital world has made it possible to increase the efficiency of the relationship between companies and their customers, but the level of demand has also increased.
For this reason, we offer innovative and tailor-made call center solutions in various sectors, with cost-effective call center pricing models, which guarantee our customers a secure return on investment, exceeding the expectations of their users. For this reason, we offer innovative and tailor-made call center solutions in various sectors, with cost-effective call center pricing models, which guarantee our customers a secure return on investment, exceeding the expectations of their users.
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