FREE
QUOTE

FREE
QUOTE

Your Call Center Outsourcing Partner

Based in Tunis, Tunisia, BSS is a global BPO expert that provides next generation contact center services for global companies.

The company was formed by industry professionals with more than 15 years track record in cloud-based contact center outsourcing.

Our multichannel contact center delivers exceptional customer service, technical support, back-office and sales support with native speaking agents, using cutting-edge technologies and the latest innovations in customer relationship management. Are you ready to outsource? Let’s talk about your project !

Certificates, Awards and Recognition:

Your Business, Our Solutions!

Focus on your core business by partnering up with a professional, dedicated customer service company that exceeds your goals! We provide tailor-made, agile and cost effective customer service outsourcing solutions that suits your business! With a wide range of outsourced call center services available in 12 world languages, we support fastest-growing global companies, Why not you as well? Ask for a quote!

INBOUND CALLS

INBOUND CALLS

  • Customer Service
  • Answering and Booking Services
  • Inquiry Handling
  • Technical support and hotline
OUTBAND CALLS

OUTBAND CALLS

  • Lead Generation
  • Cross-Selling and Upselling
  • Appointment Scheduling
  • Mystery Shopping and Recovery
NON-VOICE SERVICES

NON-VOICE SERVICES

  • Emailing Chat and E-moderation
  • Back-Office Technical Support
  • Order Fulfillment & Tracking
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MULTILINGUAL CALL CENTER SOLUTIONS

Our offshore contact center provides outsourced call center services for companies based in Canada, USA, France, Italy, Spain, Germany, Netherlands, Norway, Turkey, United Kingdom, Russia, UAE, Dubai, Qatar, Kuwait and Saudi Arabia in more than 12 languages: English, French, Arabic, Spanish, Italian, German, Dutch, Chinese, Portuguese, Norwegian, Russian, Turkish, Polish and more.

Countries
+ 15
  • Countries
Agents
+ 250
  • Agents
Customer interactions processed since 2012
+ 6 Millions
  • Customer interactions processed since 2012
Availability
24/7
  • Availability

Effective Integrated and Multi-channel Services

CUSTOMER SERVICE AND RETENTION

CUSTOMER SERVICE AND RETENTION

We create positive, emotional and nurturing experiences throughout our services that help reinforce, increase and consolidate your customer satisfaction, loyalty and retention.

CUSTOMER ACQUISITION

CUSTOMER ACQUISITION

Customer acquisition is an integral part of sales. Our concrete goal is to transform your potential customers into paying ones! We take care of Hot, Warm and Cold Customer Acquisition campaigns!

TELESECRETARIAT

HOTLINE AND TELEPHONE SUPPORT DESKS

Don’t miss any more calls! We implement hotlines and helplines which can be available 24/7/365! With dedicated and well trained customer Service representatives at the other end of the line!

BACK-OFFICE / SOCIAL

BACK-OFFICE/ SOCIAL MEDIA SUPPORT

A well-managed customer care service is the DNA of an outstanding customer experience! We implement custom-cut back office and social media support solutions for your business without extra set up fees!

TECHNICAL SUPPORT

TECHNICAL SUPPORT

The excellence of a brand depends on the ability to answers their technical demands! Our call center offers Tech Support that can quickly and successfully resolve any technical issues addressed by your customers!

ONLY STARTUP

ONLY STARTUP

Our multichannel call center provides professional assistance on customer service, tech support, order taking, booking services to help you focus on your core activity and business!

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CUSTOMERS TESTIMONIALS & REVIEWS