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Why outsource?   The answer is finally quite simple and has five main points: Positive budgetary impact The management of non-strategic activities to allow the internal to focus on key projects The use of specialists on topics where the company is not expert Outsourcing constraints Bet...

A successful sales agent on the phone is a true master in building relationships. Your interlocutor only knows your voice. The level of relationship always determines the factual level - emotion drives information. Therefore, it is necessary to establish a level of positive relationship with the cus...

Customer knowledge consists on collecting data to better understand them, better identify them, but also better serve them and anticipate their expectations. Consumers are more and more demanding, critical and no longer waiting for us to communicate with them but instead wish to be heard. What inte...