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08/01/2018 Various

The strategy of outsourcing is for a company to entrust to external partners the realization of activities it previously used to provide internally. This is to make done an activity that was done before with taking the risk of delegating one or more chains of the work. This decision often stems from...

02/01/2018 Various

Call center, pillar of the customer relationship A major interface between the company and its customers, the offshore call center is the main guarantor of the satisfaction of users and contractors. The call center must deploy the necessary means to optimize its services. Thus it must choose the be...

28/12/2017 Various

The multichannel customer relationship is an area for which the design and implementation of a suitable strategy is a necessity. However, if the policy is well thought out and applied, the benefits will be significant. The benefits of multi-channel customer relationship The multichannel customer r...

26/12/2017 Various

The quick management of publications on social networks takes time especially if the comments to be managed are numerous and that one does not have the graphic skills internally to create striking visuals. Wouldn’t you be interested in outsourcing the management of your social networks to a di...

29/11/2017 Various

From a strategic and financial point of view, the outsourcing of the after-sales service is very important for a company. Business & Services Solutions will beforehand discuss with you your project and your company and will then meet all your needs to satisfy your customer service. The outsourc...

08/01/2018 Various

  Subcontracting is the most common form of outsourcing. It consists of establishing a long-term contract with a partner. The latter undertakes to carry out a set of pre-established specifications and the so-called contractor company is responsible for the tasks entrusted to the subcontractor....

29/12/2017 Various

Household consumption habits have changed significantly in recent years. Nowadays, consumers are no longer simply satisfied  by advertising campaigns to know the characteristics of a product. They communicate directly with the company via e-mail, SMS and social networks to learn about their ser...

27/12/2017 Various

Loss of control Outsourcing your networks has advantages, but you lose control over your communication. The agency or the community manager will not submit you each publication for validation. You must trust them as you would for one of your employees. Knowledge of the limited sector No one knows...

25/12/2017 Various

Booking is one of the most important activities in many sectors. The exteriorization of reservation systems can be an effective way to stand out from the crowd. There is a concern about how a company manages its reserves. The rate of customer satisfaction and reputation are directly affected. That's...

28/11/2017 Various

Customers are at the heart of a company's business. It is therefore crucial for any company to ensure good customer relationship management in order to retain them and obtain new orders through their recommendations. However, for many small businesses and SMEs*, it is difficult either to free up tim...