Who we are?
BSS
Who is BSS?

Founded in 2012, Stemmed out of the customer relation professionals initiative. Business & Service Solution is a major pioneer in the field of multilingual and multi-channel contact centers in Tunisia.

We support companies in the development of their activities by providing a high level service to their own customers through a wide range of perfectly harmonized delivery adapting their ideology of customer service.

An expert team in the fields of remote customer relationship management, which builds on its history in creating success and acts as a true integrator of high value-added solutions. More than just a contact center provider, BS Solutions supports its clients in the reflection and deployment of their relationship marketing projects focused on four types of solutions.

Business and services solutions is a Multi-Channel Contact Center (Voice, Chat, Mail, back office, etc.), Multi service (Customer Relationship Service, Teleprospection, Retention, Cosmetics, IT, Service to the person, luxury, etc) and Multilingual (French, English, Arabic, Spanish, Italian, German, etc).

To meet the expectations of these customers, Business and services solutions has been ISO 9001 V2008 certified since March 2014 in the EXTERNALIZED CUSTOMER RELATIONS MANAGEMENT, also awarded in Geneva with the international star for quality award in the Gold category in 2016 at the International convention BID quality.

Our skills
Customer service and retention
100%
Technical Support
95%
Back-office
85%
Customer acquisition
95%
Telesecretary service
100%
Only Startup
80%

"CHOOSING THE GOOD PARTNER IS THE KEY TO SUCCESS"

Rahoui Mohamed Yazid General manager