BSS is one of the main multichannel and multilingual BPO’s company in Tunisia. Based on the experience gained and to respond to new market needs, BSS founded in 2012 a contact center dedicated to Business Process Optimization (BPO). Our offshore outsourcing company was founded by experienced managers with more than 15 years track record in cloud-based contact center outsourcing operations. As specialists in the outsourcing of customer relationship management, we make sure our clients businesses succeed by providing high-quality, integrated and effective business process outsourcing solutions. We specialize in Customer care, Back-office, Technical Support, Marketing and Sales processes for both B2C and B2B operations.
Business and Services Solutions is a Multichannel (Voice, Chat, Email, Social Media, etc.), Multiservice (Customer Care, Telesales, Retention,) and Multilingual Contact Center (French, English, Arabic, Spanish, Italian, German, etc.). The company currently has one main operating headquarter in Tunis. Our main site is located at exactly 10 minutes’ drive from the Airport of Tunis Carthage and includes over 250 workstations and 300 employees.
We specialize in the outsourcing management of entire processes with complete solutions that aim at the overall optimization of the operating activities typical of global companies. BSS is the ideal partner for all those companies that manage numerous requests for new potential customers on a daily basis with consequent data flows to manage and analyze. The presence of highly specialized professionals, specific technological investments and the constant improvement of process efficiency and effectiveness of the actions allow BSS to guarantee its customers the cost reduction and organizational flexibility they need. The design, delivery and assistance of the services provided by BSS are based on a Quality Management System verified and certified according to the ISO 9001: 2008 standard by the AFNOR accredited body.
The structure of our omnichannel call center in North Africa is based on a modular and flexible staff to manage peaks, variable volumes and to promptly acknowledge and implement even significant procedural changes. In addition, the staff is in charge of data processing and is continuously updated on GDPR privacy and security regulations.
The specific workflow developed by our outsourcing contact center allows constant monitoring of the processing of the agreed practices, objectives and times and guarantees our customers complete process governance and the reduction of operational risks! Describe your support needs and get a quote today!