Outsourcing of services: first level intelligence

The speed and credibility of the information is an integral part of all outsourcing activities and it is important that the outsourcing company and the vendor agree on the type and level of information provided to the customer for outsourced activities. Customer relationship management is a world in its own right.

For a customer relationship, Business & Service Solutions offers effective services that inform your customers, partners, prospects or suppliers. Because we think that a good customer relationship is first and foremost the desire to provide support for an already existing solution. Because we think that a good customer relationship is first and foremost the desire to provide support for an already existing solution. Knowing how to accept the mood and state of mind of your customers is our asset. Respect and sensitivity, good communication practices and a question-and-answer technique make it possible to identify the need of your client. Accuracy and good reformulation are part of our strategy to properly respond to the required information.