Booking management

Customer order taking and booking management

An offshore call center must be available to meet your needs for reservation service and remote customer relationship management. Whether you are a tour operator, vacation rental specialist, airline or even a third party with reservation needs, your order taking and reservation management partner will provide you with quality technical and human resources to accompany you in your journey and your development projects.

Tunisia; an ideal location for outsourcing

The implementation of several partners in outsourcing of order taking and customer relationship management in Tunisia makes them a key player not only in customer relations and offshore outsourcing services but also in services oriented to the world of discovery, travel and tourism services. An expert in order taking and reservations knows the importance of being able to serve customers in their native languages; Tunisians have an innate talent for languages. Their linguistic skills, combined with a strong work ethic and a real sense of customer relationship, make Tunisia an ideal destination for outsourcing multilingual customer relationship services.

The benefits of outsourcing the order taking

Call a call center for the outsourcing of various customer relationship management tasks; acquire technical and linguistic skills, technology and human capital to provide you with an efficient service of reservation-oriented reservation service.

As your business grows and your order volume increases, you cannot manage inventory and orders on your own. You will need a company that manages your orders to focus on what is most important.

You free up time to focus on strategic tasks

There is an old saying that "time is money" and that when you run a small business, it's certainly true. All achievement needs you to grow your business.

By eliminating tedious execution tasks, your marketing, your customer service and the growth of your business, you gain in terms of time.

Opt for a call center that offers technology-based shipping and fulfillment solutions for ecommerce companies like yours. This includes seamless integration with your ecommerce platform (s) to automatically send orders after their ordering, inventory management, and more.

This creates a better customer experience

As mentioned above, today's customers expect their online purchases to be fast, affordable and often even free. While this may sound daunting, outsourcing order fulfillment can help you exceed expectations and create a unique experience that will keep coming back.

An expert partner in the outsourcing of this service allows you to distribute your inventory on several locations. This reduces the number of shipping costs at the destination, reducing costs and transit times, saving your customers’ time and money. This allows you to offer more convenient shipping options; when your product is stored and shipped by your customer.

Working with a call center for your orders also gives you a complete view and traceability when everything is within your reach. This gives you the latest customer service.


If you go beyond your current strategy, you have two options:

  • Expand your execution infrastructure and support costs, tasks, hiring, etc.
  • Outsource the execution of your orders more efficiently and at a lower cost.