Offering to website visitors’ quick access to information is essential to turn a simple curious visitor into a potential buyer.
This is the role of our multilingual operators who are trained to serve, help, advise and guide your visitors through your live chat tool to satisfy them. Proud of our experience in the French and American market, our assistants will be able to exchange in real time and interact with more than one customer at the same time. The offshore call center of Business and Services Solutions gives you the possibility to :
• Reassure and direct visitors from your website
• Optimize your customer service costs
• Increase the conversion rate
AMulti-channel management of your customer service is essential to the success of your business in the conquest of new customers, also to retain them and accompany them in their decisions.