The answer is finally quite simple and has five main points:
It seems that to outsource technical support is an appropriate approach if it is previously treated by gaining height and setting up an appropriate organization.
The computer tool is a major issue within a company. Indeed, IT support is likely to affect the productivity and results of a company. Outsourcing ...
Customer knowledge consists on collecting data to better understand them, better identify them, but also better serve them and anticipate their expectations. Consumers are more and more demanding, critical and no longer waiting for us to communicate with them but instead wish to be heard.
Interests of customer analysis are multiple. By getting to know customers you can satisfy and retain them especially those who bring more value to your business. This would help to correlate the objectives of your company with the information held on your customers, drive your marketing and commercial actions according to a precise and reliable economic logic, and finally save more time.
A successful sales agent on the phone is a true master in building relationships. Your interlocutor only knows your voice. The level of relationship always determines the factual level - emotion drives information. Therefore, it is necessary to establish a level of positive relationship with the customer.
The customer can not touch your products over the phone and cannot see the presentation of your service. An idea, is all the more important that he can have. Even on the phone, a good sales agent has to create images in the mind of his interlocutor by playing on his emotions.