Household consumption habits have changed significantly in recent years. Nowadays, consumers are no longer simply satisfied by advertising campaigns to know the characteristics of a product. They communicate directly with the company via e-mail, SMS and social networks to learn about their services. With the help of a call center, merchant firms can build consumer loyalty by improving their customer experience.
To retain customers, companies should turn to the services of a multichannel call center. With the assistance of this professional center, they can quickly increase their turnover. The success of a company depends on the satisfaction of its customers. In order to know their needs, companies must communicate regularly with them.
Outsourcing the cust ...
The multichannel customer relationship is an area for which the design and implementation of a suitable strategy is a necessity. However, if the policy is well thought out and applied, the benefits will be significant.
The benefits of multi-channel customer relationship
The multichannel customer relationship primarily allows the company to simplify communication with consumers and customers. "Multichannel" refers to the use of all the means of dissemination of information currently available and adapted for professional use. If in the past, companies did not have many choices with sales outlets, (fixed) telephones, various agencies and mail, today, the number of channels made available to them by technological developments has revolutionized th ...
Loss of control
Outsourcing your networks has advantages, but you lose control over your communication. The agency or the community manager will not submit you each publication for validation. You must trust them as you would for one of your employees.
Knowledge of the limited sector
No one knows his sector of activity as well as you. It is important in the production of content to know its targets and the needs of the customer, this point may be lacking in the outsourcing of once community management.
Extended response time
The outsourcer is not always able to answer questions, especially if it is about requests related to the functioning of a product for example. The outsourcer will ha ...
The quick management of publications on social networks takes time especially if the comments to be managed are numerous and that one does not have the graphic skills internally to create striking visuals. Wouldn’t you be interested in outsourcing the management of your social networks to a digital agency or an external community manager? In this article we will see the advantages of using such a practice.
Make time for your other activities
Ensuring the management of social networks takes time, especially if you are present on many platforms. Subcontracting your social networks will allow you to focus on other activities r ...
Booking is one of the most important activities in many sectors. The exteriorization of reservation systems can be an effective way to stand out from the crowd. There is a concern about how a company manages its reserves. The rate of customer satisfaction and reputation are directly affected. That's why call centers that offer an online booking service offer an excellent solution and are involved in the income’s growth.
BS Solutions’ booking services
The booking services offered by our multichannel contact center are available 24 hours a day, 7 days a week. This provides the highest level of convenience to your customers. BS ...
From a strategic and financial point of view, the outsourcing of the after-sales service is very important for a company. Business & Services Solutions will beforehand discuss with you your project and your company and will then meet all your needs to satisfy your customer service.
The outsourcing of the after-sales services does not in any way represent a loss of control of your customer relationship since our consultants are guided by the instructions of your company and your brand image. In addition, they are trained and ready to respond and adapt to customer requests.
The hotline service of BS-Solutions is able to handle calls hotline type and is positioned as an interface ...
Customers are at the heart of a company's business. It is therefore crucial for any company to ensure good customer relationship management in order to retain them and obtain new orders through their recommendations. However, for many small businesses and SMEs*, it is difficult either to free up time to improve the customer experience and the quality of contacts by phone, mail or mail, or to hire one or more employees to take care of this task. The solution is to outsource this service to a customer relationship expert, most often an offshore service provider. It will take over all the management of this activity and will allow the TPE or SME to refocus on its main activity. This measure may be temporary to cope with temporary or permanent work overload in order to develop.